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Browse the Terms That Govern Your Account

These terms set out the rights and obligations that apply when you open and use your live22cash account, where permitted under local law in Malaysia.

Account Eligibility RulesDeposit & Withdrawal ConditionsFair Use & Account ConductAmendments & Notification PolicyJurisdiction: Malaysia Only
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live22cash Browse the Terms That Govern Your Account
REACH OUR TEAM

Contact Us About Any Terms Question

If any clause is unclear or you need to raise a terms-related concern, our support team is available around the clock.

Live Chat Open the live chat widget from any page on live22cash.com. We aim to connect you with an agent within two minutes, every day, any hour of the day.
Email Support Send your terms-related query to our support address. We aim to reply within four hours for account and policy matters raised by verified account holders.
Telegram Reach us on our official Telegram channel for quick questions about account rules, funding conditions, and what any specific clause means for your situation.
HOW WE HANDLE THIS

See How We Apply These Terms Fairly

We handle account data, session records, and transaction logs in accordance with these terms and with applicable Malaysian data practices.

Data Handling

We collect only the account data needed to verify your identity and process deposits via Touch 'n Go, GrabPay, Boost dan FPX. We do not sell your data to third parties outside the scope described in these terms.

Cookie Policy

Cookies are used to keep your session active, remember your preferences and measure how pages perform. You can adjust cookie settings in your browser at any time without closing your account.

Account Security

You are responsible for keeping your login credentials confidential. We use encrypted connections across all pages and do not store raw passwords — only a hashed version is retained on our systems.

Data Retention

Transaction records and account activity logs are retained for the period required under applicable Malaysian regulations. After that period, non-essential data is deleted or anonymised in line with our retention schedule.

Who to Contact

For any request to access, correct or remove your personal data, write to our data team via the email address listed in the contact section of these terms. We aim to acknowledge requests within 48 hours.

Requesting Changes

If you believe a record on your account is inaccurate, submit a written correction request through live chat or email. We will review, update or explain the record within five working days of receiving your request.

Check Answers to Common Terms Questions

These answers address the terms-related questions we receive most often. If your question is not covered here, start a live chat session and we will walk you through the relevant clause directly.

Yes. These terms apply to every account opened and used from Malaysia, where access is permitted under local law. It is your responsibility to confirm that accessing the platform is lawful in your jurisdiction before opening an account.

We will notify you by email to your registered address before any material change takes effect. Minor corrections such as fixing typos or clarifying wording may be updated without prior notice, but the revised version will always be dated at the top of this page.

We may suspend or permanently close any account found to be in breach of these terms. Where a breach involves funds, we reserve the right to withhold balances pending investigation and to report the matter to the relevant authorities if required.

Send a written request to our data team via the email address in our contact section. We aim to acknowledge your request within 48 hours and provide the data or a reasoned response within the period required under applicable Malaysian rules.

Yes. All deposits and withdrawals processed through Touch 'n Go, GrabPay, Boost dan FPX are governed by these terms. The conditions for each payment method — including processing times and verification requirements — are described in the payments clause of this document.

These terms are intended to be read in accordance with the laws applicable in Malaysia. Access to and use of the platform is available only where local law permits, and any dispute will be considered in that context.

We retain transaction logs for the period required under applicable Malaysian regulations. Once that retention period ends, records that are no longer required are deleted or anonymised according to our internal data retention schedule described in the data handling clause.

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