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Explore How We Protect Your Personal Data

At live22cash, your personal data is handled with care and transparency — this page explains exactly what we collect, why we collect it, and how you can access…

Data dikumpul secara selamatTouch 'n Go & GrabPay diproses dengan perlindungan penuhHak akses data andaDasar privasi dikemas kini secara berkala
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live22cash Explore How We Protect Your Personal Data
HUBUNGI PASUKAN KAMI

Open a Data Request Through Our Support Channels

If you need to access, correct, or delete personal data held by live22cash, our support team is reachable through multiple channels seven days a week.

Live Chat Start a live chat directly from your account dashboard. Our agents handle data queries, account access requests, and privacy-related questions in real time, any day of the week.
E-mel Sokongan Send a detailed written request to our privacy inbox. Include your registered account email so we can verify your identity and locate your data record without delay.
Borang Dalam Akaun Log in and navigate to Account Settings to submit a formal data access or deletion request directly. This form routes straight to our compliance desk for faster handling.
AMALAN KESELAMATAN DATA

Switch On Every Layer of Account Data Security

We apply multiple technical and organisational controls to keep your account data safe, from the moment you submit your details through to long-term record retention.

Penyulitan Data

All personal data transmitted through our platform — including payment details from Touch 'n Go and GrabPay — is encrypted using TLS protocols so it cannot be intercepted in transit between your device and our servers.

Dasar Kuki

We use session cookies to keep you logged in and analytics cookies to understand how account features are used. You may adjust cookie preferences through your browser settings at any time without affecting core account functions.

Keselamatan Akaun

Two-step login verification is available for your account. We recommend enabling it to prevent unauthorised access, particularly if you use shared devices or public networks to reach the platform.

Tempoh Penyimpanan

We retain your account data for as long as your account remains active and for a defined period thereafter as required by applicable Malaysian law. Once that period lapses, records are securely deleted from our systems.

Perkongsian Data Pihak Ketiga

Payment processors handling Boost and FPX transactions receive only the minimum data needed to clear your transaction. We do not share your profile or betting history with advertisers or unaffiliated third parties.

Cara Meminta Perubahan

To correct, export, or erase your personal data, contact our support team through live chat or our in-account form. We verify your identity first, then action your request within two business days.

See What Our Privacy Policy Covers

These questions address the most common concerns Malaysian account holders raise about how live22cash handles personal data, cookie use, payment records, and your rights to access or remove your information.

We collect your name, email, phone number, and payment method details — for example, the account reference linked to your Touch 'n Go or GrabPay wallet — along with device and session data generated when you use the platform.

We share only the minimum data necessary with payment processors such as Boost and FPX to complete transactions. We do not sell or transfer your personal profile to advertisers, data brokers, or unaffiliated organisations.

Log in to your account, go to Account Settings, and submit a data access request through the form there. You can also contact our support team via live chat or email and we will respond within two business days.

Yes. Submit a deletion request through our in-account form or via email. We will verify your identity first, then erase your data within the timeframe permitted by applicable Malaysian law, retaining only what we are legally required to keep.

Account records are kept for as long as your account is active and for the subsequent retention period mandated by Malaysian data protection regulations. Once that period ends, your data is permanently and securely deleted from our servers.

We use essential session cookies to maintain your logged-in state and analytics cookies to measure how account features perform. You can manage or disable non-essential cookies through your browser settings without losing access to your account.

This policy applies to all account holders accessing live22cash from Malaysia, where local law permits such access. If you are accessing from a region where local law restricts the platform, eligibility and data rights may differ accordingly.

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